1. Personal Information We Collect

We may collect the following categories of personal information:

• Your name, telephone number, email address, and mailing address.
• Information you provide about your legal matter or reason for contacting us.
• Information submitted through website contact forms, online advertisements, and lead forms.
• The content of communications you send by email, telephone, text message, or through our website.
• SMS opt-in and opt-out records, including the date and method by which consent was provided or withdrawn.
• Appointment and consultation information.
• Technical information automatically collected when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and approximate location.
• Other information you voluntarily provide to us.

Please do not submit confidential or highly sensitive information through a website form unless specifically requested. Contacting the firm does not, by itself, establish an attorney-client relationship.

2. How We Use Personal Information

We may use personal information to:

• Respond to questions and requests for information.
• Evaluate requests for legal assistance.
• Schedule and manage consultations and appointments.
• Communicate with prospective, current, and former clients.
• Provide legal and administrative services.
• Send text messages after the recipient has consented to receive them.
• Maintain records of communications, consent, and opt-out requests.
• Operate, maintain, secure, and improve our website and services.
• Detect and prevent fraud, misuse, security incidents, or other harmful activity.
• Comply with legal, regulatory, professional, and ethical obligations.
• Protect the rights, safety, and property of our firm, our clients, and others.

We do not sell or rent personal information.

3. How We Share Personal Information

We may disclose personal information in the following limited circumstances:

• Service providers: We may provide information to vendors that perform services on our behalf, such as website hosting, communications, scheduling, data storage, security, and technology support. These providers may use the information only as necessary to perform services for us.
• Professional and legal services: Where appropriate and permitted by law and our professional obligations, information may be disclosed to attorneys, investigators, consultants, experts, or other professionals assisting with requested legal services.
• Legal requirements: We may disclose information when required by law, subpoena, court order, or other legal process, or when reasonably necessary to protect legal rights, safety, or property.
• Business changes: Information may be transferred as part of a merger, reorganization, sale, or other change involving the firm, subject to applicable confidentiality and legal requirements.
• With your authorization: We may disclose information for another purpose when you direct us to do so or provide your consent.

We do not share personal information with third parties or affiliates for their independent marketing or promotional purposes.

4. SMS and Mobile Information Privacy

Clients may choose whether to receive text messages by selecting a separate SMS consent option in the firm’s fee agreement. The consent option is unchecked by default. We send text messages only after the client affirmatively selects the option or otherwise provides express consent.

If you provide your mobile telephone number and consent to receive text messages, we may send conversational or informational messages relating to your inquiry, consultation, appointment, or requested legal services.

SMS consent is not shared with third parties or affiliates.

We do not sell, rent, or share mobile telephone numbers or SMS opt-in information with third parties or affiliates for marketing or promotional purposes.

Consent to receive text messages is not a condition of obtaining legal services.

5. SMS Terms & Conditions

By opting in to receive SMS messages from the Law Office of Michael A. Troiano through the SMS consent provision in a fee agreement, a website form, a telephone conversation, a written agreement, or another medium, you agree to receive text messages from the Law Office of Michael A. Troiano at the mobile telephone number you provided.

Types of Messages

Messages may include:

• Two-way conversational messages responding to your inquiry.
• Consultation and appointment confirmations or reminders.
• Follow-up messages concerning a request for legal services.
• Requests for information or documents needed to provide requested legal services.
• Administrative notifications concerning requested legal services.
• Other informational messages you request or authorize.

Message Frequency

Messaging frequency may vary depending on your interactions with our office and the services you request.

Message and Data Rates

Message and data rates may apply according to the terms of your mobile telephone plan. The Law Office of Michael A. Troiano is not responsible for charges imposed by your mobile carrier.

Opting Out

To opt out at any time, text STOP in response to any message. After you text STOP, you may receive one final message confirming that you have been unsubscribed. You will no longer receive SMS messages unless you subsequently provide new consent.

Assistance

For assistance, text HELP in response to any message, call us at (702) 843-5500, or visit https://troianovegaslaw.com.

Privacy Policy and Terms

Visit our Privacy Policy for information about how we collect, use, and protect personal information. Visit our SMS Terms & Conditions for the terms governing our SMS program.

SMS delivery is subject to effective transmission by your wireless carrier and is not guaranteed. Wireless carriers are not responsible for delayed or undelivered messages.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website, measure advertising performance, and improve our services.

Your browser may allow you to block or delete cookies. Disabling cookies may affect the operation of some website features.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and legal records, resolve disputes, enforce agreements, and comply with legal, regulatory, ethical, and professional obligations.

SMS consent and opt-out records may be retained as necessary to document compliance with applicable messaging requirements.

9. Your Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may unsubscribe from text messages at any time by replying STOP. You may also ask us to stop other nonessential communications by contacting our office.

Some information may be retained when required by law or when necessary to satisfy legal, ethical, or professional obligations.

10. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website. If we learn that such information has been collected, we will take reasonable steps to delete it, subject to applicable legal obligations.

11. Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy, security, or content of those websites. You should review the privacy policy of any third-party website you visit.

12. Changes to This Policy

We may revise this Privacy Policy and SMS Terms & Conditions periodically. When changes are made, we will post the revised document on this page and update the effective date. Changes become effective when posted unless otherwise stated.

13. Contact Us

Questions or requests concerning this Privacy Policy or our SMS Terms & Conditions may be directed to: